Skip to main content
Support is Offline
Today is our off day. We are taking some rest and will come back stronger tomorrow
Official support hours
Monday To Friday
From 09:00 To 17:30
  Saturday, 14 July 2018
  3 Replies
  7.6K Visits
0
Votes
Undo
Just purchased and downloaded v17.

Bitdefender blocks the installation stating:
The file C:\Program Files (x86)\Kutools for Excel\is-OVL7K.tmp is infected with Gen:Trojan.Heur2.LPT@ virus has been successfully blocked and your PC is now safe.

I had no trouble installing the trial version 2 months ago.

I do not want a trojan on my computer.

Help

Thank you
5 years ago
·
#1673
0
Votes
Undo
Hello,
Sorry for this issue. But our software is safe.
That’s a fake warning, please just don’t block it. You can analyze the download link with: https://www.virustotal.com/
Thanks. :)
5 years ago
·
#1674
0
Votes
Undo
I downloaded Kutools 8-4-18 and the server active malware program Vipre gave multiple warnings below:

A threat was found by Active Protection. To see more information, find computer DESKTOP-WBF in the Protected Computers list in the VIPRE Business console and double click on it.

Site: CASTLESERVER08
Policy: Default for Laptops
Computer: DESKTOP-WBF
Found at: 8/3/2018 5:17 PM
Threat Name: Gen:Trojan.Heur2.LPT@32@aKen7gji

I need an answer as to deleting this or a refund. This is not a begin virus.
5 years ago
·
#1675
0
Votes
Undo
  • Page :
  • 1
There are no replies made for this post yet.