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  Friday, 17 June 2022
  7 Replies
  6K Visits
0
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Access violation at address 00000000000001598090 in module 'OutlookKutools.dll'. Read of address 000000000000000


only started when I updated to most recent version
1 year ago
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#2804
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Hi there,

Sorry for the trouble. Could you please uninstall the Kutools for Outlook from your computer, and then download and install this version: https://download.extendoffice.com/downloads/Kutools-for-Outlook/Beta/OutlookKutoolsSetup.exe

And please don't hesitate to ask if you have any further questions about the new version.

Amanda
1 year ago
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#2812
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Thank you for your response and uninstalled/installed however, now I am getting

Access violation at address 00000000000001708170 in module 'OutlookKutools.dll'. Read of address 000000000000000
1 year ago
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#2814
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Hi there,

Could you please tell me when did this happen? Was is when you want to send an email? Or it happens right after you open Outlook?

Amanda
1 year ago
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#2816
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Hi Amanda,

It happens when Outlook starts every time now since the last upgrade (including beta).
I have uninstalled and reverted back to my original version to confirm just now and I don't receive messages at start up. I don't know which version number it is as file names are all the same but it pre June 09, 2022 (34,877 KB). I will monitor and report going forward.

Mike
1 year ago
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#2817
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Hi Mike,

Thanks for the information and thanks for your future updates. :)

Amanda
1 year ago
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#2818
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Hi Mike,

Please try to download this version: https://download.extendoffice.com/downloads/Kutools-for-Outlook/Beta/OutlookKutoolsSetup.exe

This should fix the bug :D

Amanda
1 year ago
·
#2835
0
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Hi Amanda,

I have not seen the error message since rolling back now. It is definitely something in the new and beta version.

Regards,
Mike
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